Troubleshooting Guide

clock

 

Having trouble with your edge device? Try the following to diagnose and troubleshoot the issue.


Step 1: Check Connected Components

Instructions

Make sure all components - monitor, CPU, and peripherals are switched on and receiving power. If you end up contacting the support team for assistance, let us know the results of your power check.

Expected Result

All components are working and receiving power.

Possible Solution

Disconnect and reconnect components if the status light doesn't show as on.

Step 2: Check External Connections

Instructions

Make sure that all the cables attached to the edge device are firmly connected. If you find any loose connections, push the cables snugly into place.

Expected Result

All cables are connected tightly and in the correct ports.

Possible Solution

Use network testers to check end-to-end connections or try to connected a different computer to ping the related IP address.

Step 3: Check Interface Status in Edge

Instructions

Open the Arundo Edge app and check the state of the different interfaces, Cloud and OPC/Modbus interface.

Expected Result

All interfaces should have a green state.

Possible Solution

Check the configuration settings for each interface.

Step 4: Check if Data is Streaming from Edge to Cloud

Instructions

Open the Logs screen in Arundo Edge and search for logs coming from “CloudAgent“. These logs show messages related to streamed tags or tags not sent.

Expected Result

Data is streaming to Edge correctly at the defined interval.

Possible Solution

Check your internet connection.

Step 5: Reboot the Edge Device

Instructions

Save and close all open files, close all applications, and restart the operating system on the device. If this does not resolve the issue, shut down the device, disconnect the power cable, wait 30 seconds, reconnect the power cable, and restart the device.

Expected Result

Device reboots and then operates as normal.

Possible Solution

Submit a support ticket.


Last update: March 26, 2020